Shipping policy

Do you offer free shipping?
Yes — spend over $75 and shipping is on us, automatically applied at checkout. No codes, no catches.

How long does it take to process my order?
Good things take a little time. Every Soulweave piece is made to order, so we ask for 2–5 business days to get yours printed and ready before it ships. During peak seasons, that window may extend slightly — we'd rather take the time to get it right than rush it out the door.

How long does delivery take?
Once your order ships, it typically arrives within 4–8 business days. Exact timing depends on your location and the shipping method selected at checkout.

Will I receive tracking information?
Yes. The moment your piece leaves us, we'll send you a tracking email so you can follow it every step of the way.

Is checkout secure?
Yes. All payments go through a fully encrypted, secure checkout. Your details are safe.

What if my order is delayed?
We do our best, but some things — carrier delays, weather, the unexpected — fall outside our control. If your order seems off track, drop us a line at support@soulweave.co and we'll get to the bottom of it together.